Our Commitment to Your Privacy
MyCareTeam, Inc. is strongly dedicated to maintaining the privacy of your
Individually Identifiable Health Information. This notice explains our
privacy policies and describes how MyCareTeam, Inc. may use and disclose health
information that specifically identifies you or could be used to identify
you. This notice also provides you with information about your privacy
rights and how you may exercise those rights.
Your Health Information
To provide you with Diabetes monitoring services, we must obtain and use health
information about you. Examples of health information that we record
include your name, e-mail address, date of birth, gender, type of diabetes,
blood glucose readings, medications that you take, and laboratory results.
Important: we will never provide any personal information, including e-mail address, to
any other company without your consent. We strongly oppose the use of unsolicited spam.
HIPAA Privacy Standards
The United States Department of Health and Human Services has adopted privacy
standards – “The HIPAA Privacy Standards” – which protect your health
information. These standards establish rules for when companies that use health
information may use or disclose that information. The HIPAA privacy standards
also tell us what we cannot do with your healthcare information.
How MyCareTeam, Inc. May Use or Disclose Your Health Information
The HIPAA Privacy Standards allow us to use and disclose your health
information, without prior authorization, to perform routine business
activities that are listed below:
You: We are permitted to share health information with you. The
MyCareTeam software service has as its central premise the collection, analysis,
and sharing of blood glucose data and other information that you provide relating
to your diabetic condition.
Credit Card Authorization and Payment: When you enroll in the MyCareTeam
service, you will enter your credit card and home address information as part
of the enrollment process. This information is electronically transmitted
to our Bank for authorization and recurring monthly payments. Periodically,
depending on the term of the plan for which you enroll, you will be given and
opportunity to renew your membership when it nears expiration. If you
choose a month-to-month payment plan, you have the right to cancel at the end
of any month with 30 days notice.
User Problems and Questions: If you have a problem using MyCareTeam
service or have a specific question about it, it may be necessary for us to
access your health information to solve the problem or answer your questions.
Announcements: If you so choose, we may send you infrequent e-mails
announcing changes to the MyCareTeam service or software functionality.
Summary Information: We may use summary information from you and other
members so we can understand how diabetes care is changing over time as well as
to determine the overall results being achieved by the entire MyCareTeam
membership in controlling their diabetes. No individual information will be
included in this summary information.
System Problems: If MyCareTeam encounters system problems, we may need to
access your health information to investigate and correct those problems.
Reports: Using MyCareTeam, you can print, send or share reports about
your diabetes care to members of your Health Care Team. The information
that is printed, sent or shared is entirely under your control.
Health Care Team Access: At your direction, members of your health care
team may log in to MyCareTeam to gain direct access to your health information.
You will control who is included in your health care team and who has access to
this information. No health care team member will be able to access your health
information without your authorization.
Courts and Government Bodies: Federal and State law may require us to
disclose your health information. We may also provide information to
government agencies for health care related investigations, audits, or
inspections; to comply with workers’ compensation laws; or for certain national
security or intelligence activities. If you are involved in a legal
matter, we may be ordered to provide your healthcare information to a court or
other party. We may disclose your health information if you are a member
of U.S. or foreign military forces (including veterans) and if required by the
appropriate authorities. In those cases, only the specific health information
required by law, subpoena, or court order will be disclosed.
The Department of Health and Human Services: We are required to disclose
your health information to the Department of Health and Human Services, at its
request, so it may investigate complaints and review our compliance with the HIPAA Privacy Standards.
Your Rights Regarding Your Health Information
You have the following rights regarding the health information that we maintain
about you. You may contact us at
Confidential Information: You have the right to request that our support
staff communicate with you about your health care in a particular manner or at
a certain location. While most correspondence is done via e-mail, we can
also arrange to call you or send you information by U.S. Mail. In order to
request this change, please contact us by e-mail or in writing at the corporate
address on our web site.
Requesting Restrictions: You have the right to request a restriction in
our use or disclosure of your health information. You have the right to
request that we restrict our disclosure of your health information to only
certain individuals involved in your care, such as family members or friends.
We are not required to agree to your request. However, if we do agree, we
are bound by our agreement except when otherwise required by law. Health
Care Providers may only receive information that you decide to send or enable.
Other requests may limit the usefulness of MyCareTeam in part or in
whole. Please send such requests to us at
Amendment: You may change your health information using the edit
functions available within the MyCareTeam software. In the event this does not
meet your needs, you may ask us to amend your health information if you believe
it is incorrect or incomplete for as long as it is stored on the MyCareTeam
servers. (see Terms and Conditions for our data retention policy).
Right to a Paper Copy of this Notice: A link to this notice is available
at the bottom of every page on the MyCareTeam web site. You may print this
notice at your convenience as needed.
Right to File a Complaint: If you believe your privacy rights have been
violated, you may file a complaint with us or the Department of Health and
Human Services. To file a complaint with us, please contact us by e-mail
or in writing. You will not be penalized for filing a complaint.
Right to Provide Authorization for Other Uses and Disclosures: In the
unlikely event that we use or disclose healthcare information for reasons other
than those identified here, we will obtain your written authorization
first. Any authorization you provide us regarding the use and disclosure
of your health information may be revoked at any time in writing.
Because MyCareTeam is an online application, we feel obligated to explain the
processes we use to protect your health information.
User ID and Password: All enrolled users of the MyCareTeam software have
a unique user ID and password to access the system. Software is in place to
ensure that no part of the system that carries your health information can be
accessed without a proper user ID and password. Health Care Team members
to whom you grant access to your health information must also have a valid user
ID and password to access the system and view your information. We strongly
urge you to keep your password secret.
Password Encryption: We use a one way encryption algorithm to store your
password in the system. This means that when you sign in your password is
encrypted and matched to the encrypted string in the database. You can only log
in if the two match. It is extremely difficult to convert an encrypted password
into a readable password.
Secure Sockets Layer: Your user ID and password are encrypted before
being sent to the MyCareTeam server. We use technology from Verisign Corporation
to process your credit card and payment information. We selected Verisign for
this service because they are a known industry leader in data security.
All credit card information is also encrypted when stored on the Verisign servers.
Secure Hosting Facility: MyCareTeam application and data servers are
hosted at a secure, state-of-the-art hosting facility with expandable bandwidth
and backup power supply. Access to our hosting facility requires
authorization from the MyCareTeam CEO or Chief Technical Officer.